Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Philadelphia Children's Crisis Response Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Philadelphia Children's Crisis Response Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

About Us

Philadelphia Children’s Crisis Response Center (PCCRC) is designed to help young people who are experiencing acute mental or behavioral healthcare struggles.

Who We Serve

The center serves children and adolescents, ages 3-17.

Examples of issues and challenges that may bring a young person to PCCRC include the following:

  • Severe behavioral disturbances
  • Self-harm
  • Suicidal thoughts
  • Increased aggression and/or impulsivity
  • Worsening anxiety, depression, or other emotional problems

How We Can Help

When you bring your son or daughter to PCCRC, we will conduct a thorough assessment to ensure that we can identify your child’s needs and determine the most effective level of care.

During this process, you and your child will meet with a crisis triage counselor, a nurse or clinical social worker, and a psychiatrist.

Depending upon the results of this assessment, we may recommend the following services:

  • Therapeutic stabilization – If an immediate therapeutic intervention will enable your child to achieve stability, we can provide this service, and develop a crisis plan to ensure that your family is connected with the community-based support services that you need.
  • Admission into our on-site Crisis Stabilization Unit (CSU) – This option is for young people who can benefit from an intensive, short-term, coordinated treatment experience. CSU features include around-the-clock supervision and individual, group, and family therapy. Typical length of stay is three to five days.
  • Referral to appropriate level of care – If your son or daughter is stable and does not require around-the-clock care, we can refer you to community-based services. For young people whose needs merit hospitalization, we can arrange a direct transfer to a local treatment facility.
  • Crisis/aftercare planning – If your son or daughter receives therapeutic stabilization or is admitted into our CSU, we will develop a detailed plan to connect you with the resources that will support your child’s continued recovery after he has completed his or her time in our care.

Get Answers Today

Philadelphia Children’s Crisis Response Center is located at 3300 Henry Avenue, Falls Center 2, Suite 3N, in Philadelphia, Pennsylvania. We are able to evaluate walk-in patients 24 hours a day, seven days a week. We may also be contacted by phone at any time, day or night. For more information, please call (215) 878-2600.

Philadelphia Children’s Crisis Response Center is a service of Belmont Behavioral Health System, in partnership with Children’s Hospital of Philadelphia and the city of Philadelphia. To learn more about the services offered by Belmont Behavioral Health System, visit