Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Philadelphia Children's Crisis Response Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Philadelphia Children's Crisis Response Center.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Experiencing a mental health crisis?

We provide immediate help for children and teens in crisis.

Our Services

Crisis Walk-in Center

No appointment necessary. Evaluations, immediate interventions, and referral services are available at all times.

Crisis Stabilization

For children and young adults experiencing extreme distress, we provide short-term residential treatment.

Safety Planning

We will help you develop a safety plan for your child or teenager in times of behavioral or mental health crisis.

Continued Care

Our highly-skilled social work team will support each child or teen in obtaining community resources as a part of the aftercare planning process.

We are here to help.

Support from local mental health professionals is available 24 hours a day, 7 days a week.

A mental health crisis can strike at any time. Don’t let it threaten the safety of your child or others. At Philadelphia Children’s Crisis Response Center, we provide stabilization and healing for children and young adults experiencing a crisis. Our team is available whenever you need us.

Frequently Asked Questions

What qualifies as a mental health crisis?

An intense, emotional, or psychiatric situation that, if left untreated, could result in an emergency situation.

How can crisis services help?

Crisis services offer immediate counseling and assistance to help avert an emergency and prevent the person in crisis from being placed in a higher level of care. Our team of experienced professionals can calm the crisis and lay out a plan for keeping everyone safe.

Who does our crisis response center serve?

We treat young adults and children ages 3-17* facing acute emotional and behavioral concerns such as:

  • Thoughts of suicide or self-harm
  • Aggression or other behavioral disturbances
  • Sudden changes in behavior or increased impulsivity
  • Worsening depression, anxiety, or other emotional problems
What are the admissions criteria?

Any child or adolescent who is in psychiatric crisis may walk into our center. To access our Crisis Stabilization Unit, potential patients must:

  • Be at risk of inpatient hospitalization
  • Be experiencing an acute crisis threatening the safety of self or others
  • Be present with an acute increase in mental health symptoms
  • Have symptoms that the family or current community-based services cannot manage
  • Exhibit symptoms resolvable with a managed level of care in approximately five days
  • Have a stable home or environment with supportive family or staff who are willing to collaborate in treatment
What is your admissions process?

Each child or young adult starts with meeting one of our crisis triage counselors. Next, they will move on to meet with members of our nursing, social work and psychiatry teams. Here is where we provide a thorough evaluation and the clinical team will determine the best stabilization plan. This may include therapy, a crisis plan, a referral to community services, or transferring to a higher level of care.

How much does treatment cost?

Most insurance companies cover emergency behavioral health treatment. If you are members of Community Behavioral Health (Philadelphia’s Medicaid behavioral health program), then treatment is provided at no cost to the patient.

How can I find out more?

You can speak to an experienced triage counselor 24 hours a day, seven days a week by calling (215) 878-2600.

You can also visit our center in person at 3300 Henry Avenue, Falls Center 2, Suite 3N, Philadelphia, PA 19129.

Philadelphia Children’s Crisis Response Center is a service of Belmont Behavioral Health System, in partnership with Children’s Hospital of Philadelphia and the city of Philadelphia. To learn more about the services offered by Belmont Behavioral Health System, visit